Troubleshooting

I cannot find KnowWho in my assistant's directory. In Claude, search the connector directory for Know Who CRM. In ChatGPT, search Plugins for KnowWho. If your organisation only allows connectors an administrator has approved, ask them.

Nothing happens when I click Connect. If you added KnowWho by its address, as on Gemini, check it is exactly https://mcp.knowwhocrm.com, with no trailing slash and no typo.

The sign-in window opened and closed with an error. Sign in at app.knowwhocrm.com in the same browser first, then go back and click Connect again.

My assistant says it has no KnowWho tools. Adding a connector does not switch it on everywhere. Enable it for that conversation from the connectors menu in the chat, then send a new message.

I am on a team and the option is not there. On Team and Enterprise assistant plans an owner has to add the connector for the whole organisation before anyone can connect. Ask whoever administers your assistant account.

It connected yesterday and today it has not. Sign-ins expire. Reconnect from your assistant's connector settings. If it happens repeatedly, tell us which assistant and we will look.

I said it and nothing was recorded. No confirmation means no capture. Say it again. If it keeps happening, check KnowWho is enabled for that conversation.

It recorded something I did not intend. Say what is wrong in one sentence. "Delete that task", "that meeting was Tuesday", "Tom is at Brightline not Northgate".

It created a second Sarah. Say they are the same person and to merge them. To stop it recurring, use full names when the first name is common.

It asked me which person I meant. Deliberate. The name was close to more than one record and it will not guess. Answer and it carries on. Nothing was written while it waited.

It created a company I did not ask for. If you mention an employer that does not exist yet, it creates one. The confirmation says so. If that was not what you wanted, say so and it will remove it.

It will not add anyone new. You have hit the Free plan limit of 50 people or 50 companies. See plans. Nothing you already recorded is affected.

It says my book is empty and it is not. You are signed in with a different KnowWho account than the one holding your notes. Disconnect, reconnect, and check the email address.

The answer is thinner than I know it should be. Your assistant answered from the conversation rather than asking your book. Say "check KnowWho and try again".

It cannot find someone I am sure I recorded. Try the company instead of the person, or describe them. Search works on meaning as well as words, so "the ops person at Brightline" often finds what a misremembered surname will not.

It found the wrong person with the right name. Say which one you meant, with the company. "The Sarah at Northgate."

I cannot see what my colleague recorded. Check you are both in the same organisation. Within one organisation the book is shared in full, so if it is missing, it is almost always two separate organisations rather than a visibility setting.

I cannot invite anyone. You are at your seat limit, counting invitations nobody has accepted yet. Cancel a pending one or add a seat.

I want everything out. On every plan, including Free, an owner or admin can go to Settings in the app and choose Export my book: one file with everything in it. Or email privacy@khiliad.com and we will send it to you. Either way it is free.

I want it all gone. Settings, then close your account. See privacy and security for what happens and when.

Someone has recorded things about me and I am not a user. See privacy and security, or write to privacy@khiliad.com.

If you saw an error, quote the reference number. Every failure comes with one. We do not log what you typed, so the reference is how we find the exact event, and it usually tells us the cause on its own.

Otherwise, email support@knowwhocrm.com and tell us which assistant you use and what you were trying to do. That is almost always enough for us to work out what happened.

If a page in these docs was confusing, say so. We will fix the page.