Cookie policy
- EFFECTIVE
- · 18 OCT 2026
- LAST UPDATED
- · 18 OCT 2026
This covers knowwhocrm.com and app.knowwhocrm.com, both run by Khiliad Limited. Our privacy policy covers everything else we do with personal data.
The short version
We use cookies to sign you in and to keep the service working. That is all.
No analytics. No tracking. No advertising. Nothing that follows you to another website, and nothing shared with anyone for marketing.
That is also why there is no cookie banner here. Banners exist to ask permission for the optional things, and we do not have any.
What a cookie is
A small file a website stores on your device, so it can remember something like the fact that you are signed in. Other technologies do a similar job, including your browser's local and session storage, and this page covers those too.
What we set
All of these are strictly necessary, which means the service does not work without them, or they remember a choice you just made for as long as your browser tab is open. UK law allows both without asking.
| Cookie | What it does | Who sets it | How long |
|---|---|---|---|
__session, __session_… | Holds your signed-in session | Clerk | About a year |
__client, __client_uat, __client_uat_… | Tells the app whether you are signed in, so it knows which screen to show | Clerk | About a year |
__refresh_… | Renews your session so you are not signed out mid-sentence | Clerk | About a year |
clerk_active_context | Remembers which organisation you are working in | Clerk | Until you close the browser |
__cf_bm | Tells automated traffic from real people, on our sign-in service | Cloudflare | 30 minutes |
_cfuvid | Applies rate limits fairly on our sign-in service, so one client cannot swamp it | Cloudflare | Until you close the browser |
The same cookies appear on knowwhocrm.com and on app.knowwhocrm.com, because you can create an account and sign in on both. Clerk may also set short-lived cookies of its own for a moment while it carries your sign-in from one of our sites to the other. Our own servers set no cookies of their own.
| Browser storage | What it does | Who sets it | How long |
|---|---|---|---|
knowwho.connect.assistant (session storage) | Remembers which assistant you picked on the Connect page, so the right steps stay open | Us | Until you close the tab |
Stripe sets its own cookies during checkout, on Stripe's pages rather than ours.
If you block these in your browser, you will not be able to sign in.
What we do not set
- Analytics cookies
- Advertising or retargeting cookies
- Session recording or heatmap tools
- Social media pixels
- Anything that identifies you across other websites
If that ever changes
If we add analytics or anything else optional, we will put a consent banner on the site before we turn it on, not after. You would be asked first, refusing would be as easy as accepting, and this page would be updated to say what changed.
Changes
We will update this page when what we use changes. The date at the top tells you which version you are reading.
Contact
Khiliad Limited, 86-90 Paul Street, London EC2A 4NE. Registered with the Information Commissioner's Office under reference ZB500202.